Shipping policy

SHIPPING POLICY

Last updated: 31/12/2025

This Shipping Policy applies to all orders placed through www.rimmobv.com. We aim to process and deliver your order as quickly and transparently as possible.

1. Processing Time

Orders are processed within 5 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.

If an item is out of stock or delayed, we will notify you via email at:
Email contact: rimmobv@outlook.com

2. Shipping Methods and Delivery Times

We offer delivery within:

• The Netherlands
• The European Union
• Other countries (if applicable)

Delivery times:

• Netherlands: 5-8 business days
• EU countries: 8-10 business days
• Non-EU countries: 10-21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other external factors.

3. Shipping Costs

Shipping costs depend on the destination, weight, and size of the order.

The final shipping cost will be calculated at checkout.

4. Tracking Information

All orders are shipped with a tracking number, which will be sent to you via email once your order has been dispatched.
If you do not receive tracking information, please contact us at:
Email: rimmobv@outlook.com

5. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address.
If the order cannot be delivered due to an incorrect address, the customer is responsible for the additional shipping charges or reshipment fees.

6. Lost or Delayed Shipments

We are not responsible for delays caused by the carrier or external factors.
If your package is lost, please contact the carrier first using your tracking number.
If you need assistance, you can contact us at:
Email: rimmobv@outlook.com

7. Customs, Duties, and Taxes

For shipments outside the European Union, customs fees, import duties, and taxes may apply.
These charges are the responsibility of the customer.
We recommend checking your country’s regulations before placing an order.

8. Damaged Packages

If your package arrives visibly damaged, please report this to the carrier upon delivery and capture photographic evidence.
Then contact us within 48 hours at:
Email: rimmobv@outlook.com

9. Pickup Options (if applicable)

If you offer local pickup, fill in below:
Pickup location:

Pickup availability:

And send this information to: rimmobv@outlook.com  without 24 hours of placing the order.

10. Contact Information

If you have any questions regarding your shipment, please contact us:
Email: rimmobv@outlook.com
Telephone (optional): +31 6 20761308